Payment and Refund Policy
Last updated: 21 September 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of Course A storytelling and visual media guide made through the website operated by storybeamra. The course covers narrative structure, lighting direction, camera framing, and smooth workflows for video stories and reports. It includes digital access to instructional materials, video lessons, and related resources provided as downloadable or streaming content. The policy governs transactions for individual course access, any bundled materials, and related digital services offered to customers in the United Kingdom.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing rate where applicable under UK law. No additional charges apply for standard access unless specified at checkout, such as optional extended support sessions. Customers are responsible for any currency conversion fees imposed by their payment provider. storybeamra reserves the right to adjust prices, but changes do not affect orders already confirmed.
Accepted payment methods, payment authorisation, and payment security
Payments are accepted via major credit and debit cards, including Visa, Mastercard, and American Express, as well as electronic payment platforms such as PayPal. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission, and funds are held until order confirmation. storybeamra does not store card details; security is managed by the payment processor to protect customer information under UK data protection requirements.
Order, booking, or service confirmation and when a contract is formed
Upon successful payment, customers receive an email confirmation containing order details and access instructions. A binding contract is formed when the confirmation email is sent, subject to the terms outlined here and the website terms of service. Access to the course materials is granted electronically shortly after confirmation, typically within minutes. Customers should verify their details in the confirmation email and contact [email protected] if discrepancies arise.
Cancellation rights and applicable cancellation periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase to cancel for a full refund, provided no substantial access to the digital content has occurred. For digital products like this course, the right to cancel may be lost once downloading or streaming begins if the customer has given prior consent to immediate performance. Cancellations must be requested in writing via the contact form on the Contacts page or by emailing [email protected].
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available within the cooling-off period if no significant content has been accessed. Exclusions apply once the customer has viewed more than a minimal portion of the materials or downloaded resources, as this indicates acceptance. Promotional or discounted purchases may have adjusted eligibility. Non-refundable items include any customised add-ons or third-party licensed elements integrated into the course. Refunds are not provided for change of mind after the period expires or for failure to meet personal expectations.
The step-by-step procedure and information required to request a refund
To request a refund, customers must email [email protected] or use the contact form, providing their full name, order number, purchase date, and reason for the request. Include any relevant transaction details. Requests should be submitted within the applicable time frame. storybeamra will acknowledge receipt within two business days and guide the customer through any further steps needed, such as confirming access logs.
Inspection, approval, rejection, and notification of the refund decision
Upon receipt of a refund request, storybeamra will inspect the account activity to verify eligibility, including whether materials were accessed. Approval or rejection will be communicated by email within seven business days. If approved, further instructions follow; if rejected, the email explains the reasons based on policy terms and offers an opportunity to provide additional information for reconsideration.
Refund method, processing time, and when funds should reach the customer
Approved refunds are issued to the original payment method. Processing typically takes five to ten business days after approval, though credit card refunds may appear on statements within three to five days depending on the issuer. Bank transfers or PayPal refunds follow similar timelines. Customers should allow up to 14 days for funds to fully appear. No refunds are processed to alternative accounts.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
As this is digital content, access begins immediately upon confirmation, affecting cancellation rights as noted. No ongoing subscriptions are offered; purchases are one-time access licences. Promotional offers, such as bundle discounts, remain subject to the same refund rules, with eligibility reduced if content is accessed. If technical issues prevent access, customers should report to [email protected] for resolution before seeking refunds.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments result in order cancellation, with notification sent by email. Duplicate charges are investigated and refunded automatically where confirmed. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity prompts immediate order hold and contact with the customer; storybeamra cooperates with authorities as required under UK law. Customers must notify their bank promptly for any unauthorised transactions.
Mandatory consumer rights in the target country that the policy cannot exclude
This policy does not affect statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. Customers retain rights to goods and services of satisfactory quality and remedies for faulty digital content. Nothing in this policy excludes liability for personal injury or fraud. For queries on these rights, contact the Citizens Advice service or relevant ombudsman.
Contact route, policy changes, and last-updated date
For questions about payments or refunds, use the contact form on the Contacts page or email [email protected]. Written correspondence may be sent to 24 Shelton Street, London, WC2H 9UB, UK. storybeamra may update this policy to reflect legal changes or business practices; the current version is always available on the website. The last updated date is 21 September 2026. Continued use of the site after updates constitutes acceptance of the revised terms.